| Here are the most frequently asked end user questions on faults connected with document printing. |
| Fault |
Common cause |
Hint |
| Some of the nozzles are blocked. |
The printhead has dried up due to lack of use or high storage temperature |
Using a warm water dampened tissue paper, gently press the print head until ink is seen on the tissue. Go to the "Printer Maintenance" and carry out a couple of nozzle clean cycles |
| The print is poor: |
Some of the nozzles are blocked |
Using a warm water dampened tissue paper, gently press the printhead until ink is seen on the tissue. Go to the "Printer Maintenance" and carry out a couple of nozzle clean cycles |
| |
Cartridge/colour is almost empty |
Replace cartridge |
| Printer/PC displays "Ink out". |
When replacing a cartridge the printer MUST be calibrated and aligned. This process also re-sets the ink level monitor |
Carry out the printer calibration and alignment process whenever a cartridge is replaced |
Cartridge does
not print: |
Blue tape or transportation clip has not been removed |
Make sure that the blue tape and transportation clip have been removed |
| |
Transportation has caused air bubbles within the printhead |
Go to the "Printer Maintenance" and carry out a couple of nozzle cycles |
| |
Cartridge is not installed properly |
Install cartridges as described in the User Manual |
| |
The printhead has dried up due to lack of use or high storage temperature |
Using a warm water dampened tissue paper, gently press the print head until ink is seen on the tissue. Go to the "Printer Maintenance" and carryout a couple of nozzle clean cycles |
| If the problem you are experiencing is not covered here please go to the Contact page, tick the relevant box and give details of your technical difficulty in the Message Box. |
